Innovative Customer Experience Transformation

We help organisation transform from within by building and delivering incremental innovative solutions: Intrapreneurship.
We assist them in partnering smartly with Startups and deliverings step change: Incubating & Accelerating.
Lastly we strategise and plan opportunities that propel companies into a secure future: Horizon-3.

Innovation

Assisting organisations define and demystify the buzz around innovation - with pragmatic ways to adopt and implement innovative solutions to solve a business hypothesis from idea conception to execution with a test and learn approach.

Customer Experience

Helped companies define strategies and managed their customers demand’s of superior service as the price of their loyalty and patronage - by leveraging service automation technologies in an optimal fashion.

Digital Strategy

With a proven track record of delivering solution architectures for multi-million dollar initiatives - we provide pragmatic and fit for purpose solutions, that integrate with current technology yet geared for tomorrow's world.

Portfolio

Innovation Framework

Defined and set up an innovation system for organisations which explores business opportunities, test solutions in order to fail fast and fail frugally and learn from the experience.

Incubation & Acceleration

Have worked with Fintech & Startup communities to co-create organisational value through meaningful partnerships and scaling startups to accelerate and deliver outcomes.

CX Strategy & Transformation

Have define and delivered service interaction strategies, roadmaps and technology implementation blueprints to deliver higher customer satisfaction.

Digital Reference Architecture

Architected solutions and created strategies with adequate roadmaps and capability improvements that demonstrates business value uplift in their digital channels.

Secure Cloud Adoption

Possessing a strong understanding of the facts and myths about cloud computing, we have tailored appropriate solutions for organisations to move to cloud based tech securely.

App & API Direction

Implemented API frameworks and platforms that unlocks the enterprise for success, to is consumers and partners. Thus integrating B2C, B2B and B2B2C interactions via secure channels.

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